Remote services

With our remote services, your machines remain at their peak performance at all times. Our expertise and our innovative solutions help you reduce equipment downtime and repair costs.


Benefit from the expertise of BOBST technicians by phone, worldwide. Our specialists will answer your questions, track down and resolve problems, and identify necessary spare parts.

Helpline Plus

Combined with BOBST Connect, Helpline Plus gives you even faster and more effective assistance. With your permission, our technicians work remotely on your equipment directly via the Internet, allowing you to cut your assistance costs and making the need to call in a BOBST engineer up to 80% less likely.

  • Offered during warranty period
  • Requires: Connect Box, Connect and Internet access

Helpline Premium

Helpline Premium offers the remote services available as part of Helpline Plus - 24 hours a day, 7 days a week. In other words, assurance of immediate and efficient assistance when you need it, whenever you need it.

  • Requires: Connect Box, Connect and Internet access

Service available in specific countries. Contact us for more information.

Connect Box

Install Connect Box to benefit from Connect, your direct access to BOBST services via the Internet: HelplinePlus optimized assistance, monitoring applications, compatibility with the best plant management software.


BOBST Connect lifts your equipment into a new dimension. Enjoy the assurance of optimized assistance, access the very latest monitoring applications and benefit from the best plant management software.

Open Interface

BOBST respects your freedom of choice. With BOBST Connect, your equipment is compatible with all the best plant management software applications (MIS or ERP).