Communication on COVID-19 - Update #5

Dear Customer,

The BOBST Executive Committee is closely monitoring the situation and its potential impact on our supply chain, production and service organization to support your business.

As the number of cases continues to escalate globally, BOBST is taking all necessary measures in line with local governments’ regulations, WHO recommendations and our own Bobst Group task force. These measures include travel ban to/and from the impacted regions, precise health & safety rules and personal hygiene guidance.

From April 6 until 17, our Group will work on a business best effort principle meaning that we will continue to support you as much as possible within the local legislation and our current business constraints. We are planning to resume operations “as normal as possible” as of April 20th.

Nevertheless our Services teams are remaining available worldwide mainly on field service, technical support and parts to ensure a business continuity for your plants.

In current times, we acknowledge that you are busy ensuring that production can be kept at a high and sometimes very demanding level. We are here to help with our Connected Services teams, all prepared to support you with remote assistance. We are here to help you reconnect machines that are no longer under a Helpline Plus or Premium contract, so that you get access to our remote services and easily and swiftly obtain support to quickly get machines up and running. In fact 80% of electrical issues can be solved online.

Our worldwide logistics centers with a stock value of € 200M are fully operational; we are happy to state that insufficient supply or transport delay might occur only occasionally, in which case we activate all the necessary actions to find the best possible solution.

Most of our 800 field service technicians are home grounded with no possibility to travel internationally due to the restrictions imposed. But they can always support via the phone to guide to solutions when there is a problem with a machine. In addition and in particular cases, we have the restricted ability to send a technician if the severity of a problem causing a machine down so requires. Our technicians could also temporarily upkeep your activities by seconding as an operator working in your factory.

Be sure that our Sales and Services teams worldwide are fully committed to support your production and investments activity during this sensitive period. For any installations and machines delivery we try to finalize the ongoing installations but we do not start any new long installation involving international travel according to local governments regulations. In case of any delay we will contact you personally.

We are constantly monitoring the situation and we adjust our policies accordingly. Please be informed that once the situation will be back to normality, we will do our utmost to serve you and make every aspect of your experience with us good.

Warm personal regards
 

Jean-Pascal Bobst

Bobst Group SA
Chief Executive Officer


Related communications: 
Communication on COVID-19 - Update #4
Communication on COVID-19 - Update #3
Communication on COVID-19 - Update #2
Communication on COVID-19 - Update #1
Communication on COVID-19