Get connected and adapt to the COVID-19 crisis with Helpline Plus remote assistance

Remote assistance services allow machine problems to be diagnosed and solved remotely, online. It means you can tackle fault-based downtime faster, while still allowing as many staff as possible to self-isolate.

Helpline is BOBST’s remote assistance service. If you use a BOBST machine and encounter a fault or require expert assistance, Helpline lets you instantly contact and connect with our technical support staff.

Our experts are then able to remotely and digitally diagnose and troubleshoot problems via a secure connection, helping remove the need for face-to-face intervention. 80% of electrical issues can be solved online without need for instruction, and for more complex issues, our staff can provide step-by-step instructions to your plant staff to rapidly fix machines.

Quickly connected to your BOBST machinery, Helpline Plus gets your equipment up and running faster. It can greatly reduce the impact of machine faults and the resulting downtime during this time of unprecedented pressure, all without risking human health. Almost 3,000 machines are already connected and served by our experts, and more are being added by the day.

Contact our team and get connected

Learn more about BOBST Connected Services

 

Bobst Mex SA, Switzerland