With our remote assistance services, Helpline Plus and Helpline Premium, you reduce machine downtime and save on repair costs. The vast majority of problems can be solved online – meaning your machine is quickly back up and running.

Helpline Plus

Helpline Plus gives you faster and more effective assistance. With your permission, our experts can instantly access your BOBST machines via a secure internet connection. By diagnosing and troubleshooting issues remotely, you cut your assistance costs and reduce the need to call in a BOBST technician by up to 80%. The service is available 8 hours per day, 5 days per week.

Helpline Premium

Helpline Premium* offers all of the Helpline Plus service - 24 hours a day, 7 days a week. In other words, you get the assurance of immediate and efficient assistance whenever you need it.

* Available in selected markets


To get more out of your machine connectivity, take a look at the BOBST Apps




BOBST Services Video